Chautauqua Guest Relations Course


This course is designed for staff and representative who are a part of the Chautauqua Institution 2018 season. 

Instructions: Click on the green "details" button below (starting with the Welcome Address from President Hill) and continue to click on the "start" button until course is complete.  

To be paid for taking this course (15 minutes), print off the certificate of completion and turn it into your manager. 

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    Lessons

    Activities Included:

    General Information

    Guests and Chautauquans

    The Chautauqua Experience

    Evaluation

    Activities Included:

    Setting the Stage

    What You Say Matters

    Activities Included:

    The Platinum Rule

    Assisting Upset Guests

    Evaluation