This course is designed for staff and representative who are a part of the Chautauqua Institution 2018 season.
Instructions: Click on the green "details" button below (starting with the Welcome Address from President Hill) and continue to click on the "start" button until course is complete.
To be paid for taking this course (15 minutes), print off the certificate of completion and turn it into your manager.
Welcome Address from President Hill
Guests and Chautauquans
The Chautauqua Experience
Setting the Stage
What You Say Matters
The Platinum Rule
Assisting Upset Guests
Your Chautauqua Experience